RETURN POLICY
Proof of purchase is required for a refund, exchange, or Kuhl-Linscomb Gift Card. To receive a full refund of purchase price, exchange, or Kuhl-Linscomb Gift Card, items must be returned in its original condition and packaging, unused, unopened, and not damaged. Items not in original condition or packaging may be refused for return. Returns of gifts will only be accepted with a Kuhl-Linscomb Gift Receipt. Returns with a Gift Receipt will be refunded as credit on a Kuhl-Linscomb Gift Card at the original purchase price.
Full refunds are only issued within seven (7) days of purchase. Store credit is issued on a Kuhl-Linscomb Gift Card for items returned up to 30 days after the date of purchase or for items returned with a Gift Receipt.
- Within 7 Days From Purchase:
- Refund is issued to the original credit card used for purchase. Card must be present.
- Cash refunds for purchases made by cash for less than $75
- Refunds by company check for purchases by check or cash over $75
- Up to Thirty (30) Days From Purchase:
- Refund issued on Kuhl-Linscomb Gift Card.
- The Following are Not Eligible for Return or Exchange (Final Sale):
- Cosmetics & Skincare
- Sheets, Pillowcases, & Duvets
- Down and Down Alternative Sleeping Pillows & Duvet Inserts
- Mattresses
- Hair Brushes
- Personal Fragrances
- Undergarments, Intimates & Shapewear
- Seasonal Items
- Sale & Clearance
- Personalized & Monogramed Items
- Gift Cards
- Special Orders
- Shipping Charges
Sale/Clearance items are FINAL SALE. Sale/Clearance items are sold "AS IS" and should be inspected carefully by the customer.
Kuhl-Linscomb will work with its vendors to replace any manufacturer's defects one year after the date of delivery, but cannot guarantee replacement. Final Sale merchandise is not eligible for replacement due to manufacturer's defects. Kuhl-Linscomb does not offer refunds for items damaged by weather conditions, washing, or customer wear and tear. The customer is responsible for merchandise once it has left Kuhl-Linscomb property. Product damaged during customer transport is not the responsibility of Kuhl-Linscomb.
If you have any questions, please contact us at info@kuhl-linscomb.com.
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SPECIAL ORDER POLICY
- All special orders and custom orders are FINAL SALE.
- Kuhl-Linscomb is obtaining specific product(s) per your request. Therefore, special orders cannot be canceled, returned, or refunded after the special order has been confirmed. If product pricing changes before an order is confirmed with the manufacturer, the customer will be notified to approve or reject the order.
- A full deposit is required for special orders being drop-shipped to the customer or totaling less than $1,500.00.
- Special orders totaling $1,500.00 or more require an initial 50% deposit, calculated on full retail price. The remaining balance is due when the product has been shipped and is in transit to Kuhl-Linscomb from the manufacturer.
- Product will be delivered to Kuhl-Linscomb. Delivery to any other location has additional shipping charges. Expedited shipping, whether domestic or from overseas, is also offered at an additional cost to the customer.
- Kuhl-Linscomb has no control over shipping delays due to inclement weather, port-of-call, container/air shipments, or any other issues related to the transport of product to Kuhl-Linscomb. Such delays may impact estimated delivery dates. Kuhl-Linscomb has no control over these delays, therefore concessions such as discounts or cancellations will not be made for delayed orders.
- U.S. Customs randomly selects containers to inspect. By law, Customs can take up to 30 days to inspect products coming into the United States. Kuhl-Linscomb has no control over Customs delays.
- Customers must pick up merchandise within seven (7) days of being notified by a sales associate or arrange for a third-party delivery service. Any items not removed from the store within seven (7) days will be sent to storage. Storage fees will apply for furniture and oversized items. If items are stored and unclaimed for longer than one (1) year, the product becomes property of Kuhl-Linscomb and no refund will be issued.
- Upon delivery, Kuhl-Linscomb will inspect for damages and resolve any findings with the manufacturer. Colors may vary from sample provided to the customer at the time of purchase. Significant variances may be included in damages, but slight variation is not considered a valid reason for return. Should the manufacturer partner with Kuhl-Linscomb to replace items that have subtly varied from the sample shown, the customer is responsible for the incurrence of any and all shipping charges.
The full Special Order Policy is available from a Sales Associate by request. If you have any questions, please contact us at
713-520-4006/4007 or info@kuhl-linscomb.com.
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GIFT WRAPPING
Kuhl-Linscomb is proud to offer complimentary gift-wrapping to all purchases made in store. Merchandise from other stores will not be wrapped by Kuhl-Linscomb. In order to wrap any gift, it is required that a customer provide their first and last name, telephone number, and email. Only merchandise that has been paid for by the customer will be wrapped. Customers may wait for gifts to be wrapped or come back to pick up their gift at a later date. Oversized items that have been gift-wrapped can be held for 7 days before storage fees apply. If any items, regardless of size, are stored and unclaimed for longer than one (1) year, the product becomes property of Kuhl-Linscomb and no refund will be issued.
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GIFT CARDS
Kuhl-Linscomb offers store gift cards for any amount. Once paid, the gift card is loaded with Kuhl-Linscomb store credit that does not expire. There are no fees associated with retention or use. Kuhl-Linscomb is not responsible for lost gift cards. Gift cards may be purchased in store or by phone. Phone orders for gift cards can only be picked up in store, as Kuhl-Linscomb does not mail gift cards.
